Q：How to make an order on the website?
A: 
First, find the thing you want to buy, click "Buy". Then it will be put into your shopping cart. After clicking "check out", you can choose to pay buy paypal, moneybookers or bank. You can make order without registering on our website. However, if you want to check all the history records of you orders and become our vip customer, it is better for you to register on our website.

Q: How to contact us to trade when you can be online?
A:   
When you can be online, please send a letter to our email address: service@storeingame.com or log on our webpage to tell us that you are online, then we will ask our guy to login game to trade with you at once.

Q: How to trade gold with our guy in game?
A:    
Usually, when our guy login game, he will whisper you in game. He will tell you the place to trade gold, if it is very difficult or impossible for you to go the place, you can ask him to go to your land to find you.

Q: What is a pending e-check, and why do I need to wait for it to clear? 
A:    
A pending e-check is a type of payment option available to Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds which are present within the senders account. Once your payment has been completed, we will deliver it to you as soon as possible.  
  
Q: What is Storeingame Affiliate Program?
A: 
Storeingame Affiliate Program is free to join, easy to sign-up and it requires no technical knowledge. Affiliate programs are common throughout the Internet and offer website owners an additional way to profit from their websites. Affiliates generate traffic and sales for commercial websites and in return receive a commission payment. 
 
Q: What security precautions are taken to protect my personal information?
A: 
Storeingame takes the protection of our clients personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so that we are vigilant. Additionally, the information submitted will never be disclosed to any third party.
 
Q: Why we always ask our customers to use their paypal email to write  a letter to us?
A: 
The reason is that, there are too many orders in our system. When you contact us, we need to use your paypal email address to check your order from our system. Otherwise, we cannot find out your order.

About VIP & Point System

Started from 2004, in accordance with the philosophy "credibility foundation, service innovation" and "high quality and inexpensive", we have received the support from a majority of game players with 6 years' great effort. In order to reciprocate all the existing customers as well as new ones, we are going to release our VIP system with related accumulated points principle which will bring you a big surprise.

1. Membership-related Issues---- How to be a VIP & Benefits from VIP:

a.How to be a VIP: An unregistered customer is supposed to click on the link [click here] with correlative and factual information. After getting verified via email, he will be a VIP member successfully.

b.Benefits from VIP: A VIP member will obtain the corresponding points for every order. The accumulated points can be used as deduction for the next purchase which makes VIP members enjoy a respectable price and honorable service compared with ordinary members.

c.To make sure our customers can enjoy a better service cheerfully, we are going to perfect VIP system continuously and release more excellent service for VIP members in the coming new year even a longer period.

2. Points-related Issues---- Qualification and Methods to win points, Consumption Way & Term of Validity.

a. Qualification to win points: Only a registered customer via [click here] can obtain the points and make a consumption by means of different ways we offer.

b. Methods to win points:

a) Registered customers will get points immediately: the registered members who are verified successfully via email will get 100 points in no time.

b) Winning points via purchase: After a VIP member logging in, he wins the points according to the amount of EURO for the very purchase. 1 point per 1 euro. All the points he wins will be recharged into his integration account directly.Attention please: the other currency supposed to be converted into EURO in terms of the exchange rate on that day.

c) Winning points via referring friends: If a VIP member transmits the copy of our website link to his friends, his friends as well as he himself will receive 100 points from us once his friends being registered members through the link and being verified successfully via email. What an easy and simple way!

c. Consumption way for points and relative details:

a) At the moment, we only offer a single way to consume the points. That is, it can be used as deduction from the whole amount when the next payment is made.

b) 1 point = 0.01 euro as the money being paid.

c) At most 10% deduction from points can be made for one order.

d) More consumption ways for points will be released in the near future step by step. Please keep attention on our web.

d. Term of Validity

a) All the points one wins in a certain period on our web will lose validity at a particular time point. Therefore, we suggest VIP members to pay close attention to points' term of Validity and make good use of them in time.

b) Information on Points' Term of Validity this year:

i. Points won during Jan.1st, 2010 and Jun.30th, 2010 will run out by the end of Dec.31st, 2010.

ii. Points won during Jul.1st, 2010 and Dec.31st, 2010 will run out by the end of Jun.30th, 2011.

3. Final interpretation is reserved for all the information about VIP system and related points principle.

4. Please contact us if there is any problem.All the contact ways will be seen on the left part of our website.